POE Switch

[zkh4n]

Installation of broadband has just been completed and wifi works fine, but we cannot get router to connect to our POE switch in the office? 

[SCA1972]

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@zkh4n wrote:

Installation of broadband has just been completed and wifi works fine, but we cannot get router to connect to our POE switch in the office? 

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When you say office, is this a VM Business broadband installation? The staff here can't help with those installations, or issues with third party equipment for that matter.

Are other devices able to connect to the VM Hub via Ethernet OK?

What is the make and model of the switch (so I can Google any similar issues with this particular switch, or could try that yourself) and have you tired a different Ethernet cable between the switch and the hub to rule out a faulty cable?

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Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[legacy1]

Could you please try getting a better router and use hub in modem mode

[Molly_T]

Hi zkh4n, thank you for posting to bring this to our attention. Thank you to the community for offering their support so far!

It would be good to know if you are referring to a Business or residential connection so we can get you the most appropriate support. It is also true to say we are generally unable to support with third-party equipment. 

Have you been able to try any of the other suggestions from SCA1972? 

Let us know how you are getting on! 

All the best.