on 21-11-2023 11:52
Hi,
I have been having spped issues with my Pod. They have been dropping by 98%. An engineer came out and sppeds to the router are over 600, also when connected to the router itself I get near 600. However, when I connect through the POD I get about 16.
Looking through the connect app, the pod says there is limited connectivity, but the connection is great. What does the limited connectivity mean and how do I improve this or find the cause?
Thanks
on 23-11-2023 12:18
Hi there @Jalcorn
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your Pods and service and thank you so much again for your post.
Can I ask if you have tried moving the location of the Pod closer to the Hub at all? Are the lights on the Hub flashing or changing?
on 23-11-2023 13:17
Hi,
Yes, I've done things like this. Checked that software is up to date, rebooted, cleared cache etc. etc. Nothing has made a difference.
on 27-11-2023 13:36
Thanks for your prompt response on this Jalcorn,
So we can investigate this matter further I've dropped you a PM.
The message will appear within the envelope icon.
Regards,