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POD connectivity

Jalcorn
Joining in

Hi,

I have been having spped issues with my Pod. They have been dropping by 98%. An engineer came out and sppeds to the router are over 600, also when connected to the router itself I get near 600. However, when I connect through the POD I get about 16.

Looking through the connect app, the pod says there is limited connectivity, but the connection is great. What does the limited connectivity mean and how do I improve this or find the cause?

Screenshot_20231121_115144_VM Connect.jpg

 Thanks

3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

Hi there @Jalcorn 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your Pods and service and thank you so much again for your post.

Can I ask if you have tried moving the location of the Pod closer to the Hub at all? Are the lights on the Hub flashing or changing? 

Jalcorn
Joining in

Hi,

Yes, I've done things like this. Checked that software is up to date, rebooted, cleared cache etc. etc. Nothing has made a difference.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your prompt response on this Jalcorn, 

So we can investigate this matter further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain