on 02-09-2021 14:37
Hello VM
My hub has been on a solid red light for a week or so now. I've tried the disconnecting, leaving and reconnecting, but the red light keeps returning and the unit feels warm. Connectivity has been degraded. I suspect I need a replacement. Please advise how to arrange.
Answered! Go to Answer
on 02-09-2021 15:37
Thanks for those details arrgghh21
There is not much we can do with out the need for an engineer
So I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L
on 02-09-2021 14:40
on 02-09-2021 14:44
what if you don't have a virgin phone?
and why do VM make it so difficult to get help from them?
on 02-09-2021 15:11
on 02-09-2021 15:14
Hello arrgghh21
Sorry to hear about the red light
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 02-09-2021 15:37
Thanks for those details arrgghh21
There is not much we can do with out the need for an engineer
So I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L
on 02-09-2021 15:43
Thank you