Overheating Hub3

[arrgghh21]

Hello VM

My hub has been on a solid red light for a week or so now. I've tried the disconnecting, leaving and reconnecting, but the red light keeps returning and the unit feels warm. Connectivity has been degraded. I suspect I need a replacement. Please advise how to arrange.

[lotharmat]

Call it in on 150 (from a virgin phone)

Tell them it feels hot as they will try and fob you off that all is OK.

[arrgghh21]

what if you don't have a virgin phone?

and why do VM make it so difficult to get help from them?

[lotharmat]

0345 454 1111 - That's the one!

[Gareth_L]

Hello arrgghh21

Sorry to hear about the red light 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Thanks for those details arrgghh21

There is not much we can do with out the need for an engineer 

So I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

[arrgghh21]

Thank you