Outage

[areid11]

Can anyone explain where I report yet another outage within the street-cannot seem to find any info on website or app. Thanks

[jbrennand · Accepted solution]

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

[paolo2]

So still same problem c133 with this outage. So are we going to be credited for this .

[newapollo]

HI @paolo2 

There is currently a nationwide TV outage https://www.virginmedia.com/help/outage 

Some areas are also having internet issues.

VM only provide automatic compensation after 2 days full loss of broadband and telephone, not TV.

[Kath_F]

Hi Paolo2, 

Thanks for your post and apologies to hear you were affected by a recent outage we had. 

Things have been fully resolved since then so I just wanted to check on how the services are for you currently? Are you still having any issues? 

If so pop back here and let us know so we can help further. 

Thanks,