Ordering a Wi-Fi booster

[Heather53]

Hi how can I order a Wi-Fi booster on the app plz as my internet signal isn’t very good upstairs in my house x

[newapollo]

Hi Heather,

You need to use the Connect app to scan the wifi speeds, see the screen shot

Info below from https://www.virginmedia.com/help/booster-and-wi-fi-pods 

Can I order a WiFi Pod on the Virgin Media Connect app?

Yes, but only if you’re not getting download speeds of at least 20Mbps in every room.

Our home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Don’t worry if you have our new Hub 5x – exciting things are coming soon.

[John_GS]

Hi Heather53

Thanks for posting and welcome to the community.

I am sorry to hear of any signal issues.

Have you been able to follow newapollo's great advice about the Connect App? (thank you as always)

https://www.virginmedia.com/broadband/connect-app - this link should also help

Best wishes,