Ordering a 2nd Wifi Pod

[Cavechild1973]

Hi,

I've just spent the last week or so on WhatsApp requesting a second Wifi Pod. I was told by the customer service advisor on 13/11/2022 that one had been ordered and would be delivered yesterday (17/11/2022). This didn't happen, so I went back to WhatsApp yesterday/today, only to be given the runaround by the customer advisor of the day.

Could someone contact me to resolve this issue?

[newapollo]

Hi @Cavechild1973 

Have you tried by logging into My Virgin Media, as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

Sign in to My Virgin Media

[Cavechild1973]

Yes, I've tried that. Hence the WhatsApp conversation.

Quality of service seems to vary wildly depending on who you are currently dealing with. 

[Kain_W · Accepted solution]

Hi there Cavechild1973,

Welcome back to the community.

Apologies for the delays regarding this, so we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for the update via PM Cavechild1973,

Do let us know if you have any further queries.

In the meantime all the best and take care,