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Ordering WIFI Pods

gowingj
Joining in

on ‎25-06-2022 12:32

I have 1 WIFI Pod but need another. When I contact 150 there doesn't appear to be an option to order another. Suggestions please.

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7 REPLIES 7

jbrennand
Very Insightful Person
Very Insightful Person

on ‎25-06-2022 13:33

You do have to call in - try options 1,1,4,4 - or a VM person will respond here in a day or two and sort it for you.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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gowingj
Joining in
In response to jbrennand

on ‎25-06-2022 13:35

Thank you. I will try those options on Monday

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gowingj
Joining in
In response to jbrennand

on ‎27-06-2022 11:00

Tried phoning early this morning. Hard to understand operator. At the crucial moment the line went silent.

Tried to phone back a short time ago and was told to try again later because all operators were busy.

Customer service is non existent. @#$%

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Gig1jambo
On our wavelength
In response to gowingj

on ‎27-06-2022 13:13

I ordered mine via web chat and got it done within a couple of minutes.  Worth trying that avenue!

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gowingj
Joining in
In response to Gig1jambo

on ‎27-06-2022 13:33

Thank you.

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John_GS
Forum Team
Forum Team
In response to gowingj

on ‎29-06-2022 13:46

Hi @gowingj

Thanks for posting and welcome to the community. 

I will PM you now to order this.

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
Forum Team
Forum Team
In response to gowingj

on ‎29-06-2022 16:31

Hi @gowingj

Thanks for joining me on PM. Just to update the thread, this Pod was ordered. 

When received, please see here - https://www.virginmedia.com/broadband/intelligent-wifi - it'll help you set the new one up 🙂

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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