Order a pod

[RegM]

I can't seem to find out how to order a pod,

I've upgraded speed via Volt etc but am befuddled by the Media Connect app, my Virgin Media app and the website and each seems to point to the other.

Is there a simple guide?

[jbrennand]

pods can currently only be ordered by calling in. Try that first. If you get the offshore cold shoulder, then a VM person should be able to help on here in a day oy two

[Serena_C · Accepted solution]

Hi @RegM

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding ordering a Pod, I'm sorry to hear of the difficulties you have been experiencing with the apps and the website in getting this sorted. I would love to order an Intelligent WiFi Pod for you, I shall send you a private message to obtain the details required now. Please look out for the purple envelope in the top right corner and get back to me when you can.

Best wishes,

Serena

[Serena_C]

Hi @RegM

Thank you for responding to my private message, I am pleased to confirm that an Intelligent WiFi Pod is now on it's way to you 🙂 Please do keep us posted on how you get on with the Pod and if you have any further issues or questions, get back it touch.

Kind regards,

Serena