on 17-02-2023 12:29
I have slow wifi 10Mbps in the kitchen. I have 1Gig broadband and a hub 4. I need to order a wii pod please?
on 17-02-2023 16:02
on 19-02-2023 16:19
Hi @ChrisNewman15 👋
A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us here 😊
I am sorry you are experiencing issues with slow WiFi Speed.
If you run a scan via the Connect App and if any coverage issues are identified, you will be prompted to order a WiFi Pod.
For more info see here
Give this a try and if you still need help, let us know.
Thank you
on 28-02-2023 15:06
Hi @Ayisha_B
I have received 1 new pod which I have placed in the Kitchen. Approx 12 feet from Router. Only a Plyboard wall in the way. The pod is directly below my TV (Approx 8 feet) 2022 LG TV and via WIFI I am still only seeing 10-12Mbps when I run a test on the TV. Even Spotify stutters!
My TV in one of the bedrooms upstairs 2021 Samsung is only seeing 8-10Mbps? Router is in the room below the bedroom?
I would like to order a second pod to go in the bedroom which I could connect to the TV with an ethernet cable.
Can you help with this?
Kind regards
Chris Newman
on 02-03-2023 18:58
Sorry to hear of your WiFi concerns @ChrisNewman15
When you're in the room where the issues are, does the device pick up the WiFi signal at all or does the connection slow/drop outs intermittently?
Please can you run a Sam Knows speed test on a PC / Laptop / SmartPhone / Tablet from the room(s) you're experiencing speed issues in and let me know the results. When you run the checks, please ensure you do not have a VPN enabled or have other devices actively using the internet connection at the time of the test i.e streaming / downloading / gaming etc
on 06-03-2023 08:14
Hi
@Carley_S,
I have tried to run the SamKnows test but I get the message This is not available on your network.
I have checked the router and it is in Router mode not Modem.
I have tried on Tv's, PC and Smart phone and all say the same.
I have since discovered my Pod is now pulsing random blue and green?
I guess green is trying to connect and blue seems to be BLE connection?
Not having much luck if I'm honest!
Can I get a second pod to try please?
Kind regards,
Chris.
on 08-03-2023 11:52
Hi Chris, thanks for the message and welcome back to the forums.
I am sorry to hear that you are having issues with the connection and I will look into the pod for you.
I will send you a PM, please look out for the purple envelope.
Kind regards, Chris.