Orange light on router

[Gemma-m]

Hi, My virgin WiFi Hub 3.0 has got a constant orange  light and our internet is working intermittently. 
I have:

- turned it on and off at the wall

- checked all cables, switches etc for loose connections

- pressed reset button for 15 seconds

and the orange light is still on. 

[Client62 · Accepted solution]

Can you post a picture of the Hub 3's light ?

[Gemma-m]

 

[jem101]

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@Client62 wrote:

Can you post a picture of the Hub 3's light ?

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Honestly, no disrespect and I just out of interest, but why? Do you think they are lying, or maybe can’t recognise the colour ‘orange?

What, do you think this means?

[Sephiroth]

Maybe this will help:

https://community.virginmedia.com/t5/Forum-Archive/Hub-3-Constant-Orange-light/m-p/4906900#M3024069

[Zach_R]

Hi @Gemma-m,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear of your recent connection issues. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this. Are these problems ongoing for you today? If so, is it possible for you to share a live BQM so we can look at your connect quality in real-time?

Thanks,
 

[Sephiroth]

It’s a flipping Orange Light, for heaven’s sake!  What does that mean?

Busted LED? Overheating?

Has anyone asked Arris?

[Adduxi]

I suspect an aging LED, and it’s not showing properly. Not the most expensive components I reckon. 

[Sephiroth]

Ah - but an ageing what LED?  White? Red?

why don’t the FT address the question?

[Adduxi]

Valid point @Sephiroth   Hadn't thought of that one.  Choice of working or overheating .....  😉