On a Hub3 - can l just ask for virgin extenders?

[Tess22]

I have been using netgear (old 2018 kit) as extenders / booster - they suddenly have started dropping out. Can l ask virgin for their extenders? Do I have to buy a new package for this?

if l got an upgrade do engineers come out and fix it all up for me?

Thanks

tess 

[jbrennand]

See this
_________

VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you.

You do have to call in to order them (cant do it online) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

Dont get boosters they are a poor option. You should get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters (+/- inbuilt Wifi,) (5) A combination of (2,3,4).

[Adduxi · Accepted solution]

VM only supply Pods now for £5 pm unless you are on 1GB or Ultimate Oomph or Volt packages.

They are self install products.

If you wait here a day or two a VM Mod will pick this up.

EDIT - John bet me to it !

[jpeg1]

"if l got an upgrade do engineers come out and fix it all up"

A broadband contract upgrade will not by itself improve your WiFi. Do not be deceived by Virgin phone staff who use customer problems to try and sell an upgrade.

[Ayisha_B]

Hi @Tess22,

A warm welcome to our Community Forums and thanks for your post. 

We can certainly assist in ordering WiFi Pods for you, if you are experiencing coverage issues. 

These are self install and for just £5 a month or free if you’re an Ultimate Oomph or Gig1 Fibre Broadband customer. These are also included in our Volt packages.

Let me know if you would like to proceed and we can get the ball rolling 🙂

Thanks