on 02-11-2022 09:51
Hi, My router died suddenly on Monday and an engineer called yesterday to see if he could fix it. He couldn't, so he replaced it with a new one. The light on the wifi pod I have had for a couple of years is now just constsntly flashing, so I think it is not picking up the signal from the new router. Is there any way to reset the pod to correct this? Do I just need to give it more time?
on 02-11-2022 10:38
Just turn the pod off for 10 mins and then put it near the hub, turn on, I think the will resync it.
on 02-11-2022 10:46
@Tudor wrote:Just turn the pod off for 10 mins and then put it near the hub, turn on, I think the will resync it.
(9) Turning A Plane On and Off Again | Jack Whitehall | #Shorts - YouTube
on 03-11-2022 10:47
This hasn't worked unfortunately, I think I will need to request a new one
on 03-11-2022 15:13
on 05-11-2022 15:39
H nickyjmurphy, thanks for the message and sorry to hear that you have been having issues with the pods.
Can you confirm if you have managed to get this working since posting or still need assistance.
Please let us know and we will aim to assist where possible.
Kind regards, Chris.
on 10-11-2022 11:00
Hi Chris,
no the old pod is still not syncing to the new router. I have been in touch with Virgin Media who are sending me a new pod. However, if I could get the first pod working too that would be great, as there a a few spots in my house that are wifi black spots. If you can help me with that I'd appreciate it.
Regards, Nicky
on 13-11-2022 08:23
Morning Nicky,
Are you able to wait to install the new pod please? If after this has been installed there are still black spots around the home we'll be happy to help order further pods.
Alex_Rm
on 14-11-2022 11:12
Hi Alex,
The new pod is due to arrive this evening. I'll set it up and give it 24 hours, if there are any issues I'll let you know.
Thanks, Nicky
14-11-2022 15:32 - edited 14-11-2022 15:33
@Alex_RM wrote:Morning Nicky,
Are you able to wait to install the new pod please? If after this has been installed there are still black spots around the home we'll be happy to help order further pods.
Alex_Rm
They didn't want further pods ordering, just the one they already have to work. If its anything like mine, the new one they sent out won't work either.