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Deb2
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Not receiving videos on Messenger

I have switched off the firewall on the modem and reloaded the Messenger app, but still cannot open attached videos.

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Re: Not receiving videos on Messenger

Hi Deb2, 

 

Sorry you're still having an issue, did you try uninstalling and reinstalling the app as we advised in our last post?

 

Alex_Rm

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Re: Not receiving videos on Messenger

Yes

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Re: Not receiving videos on Messenger

Thank you for the update Deb2.

 

Could I please confirm if this is happening on a specific device or is it all devices on the connection? 

 

Thank you, Emily.

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