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CourtneyCox10
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Not receiving call or texts

hello all!

I have recently transferred my number from 02 to virgin, however i am not receiving calls or texts from anyone.

I am able to ring/ text others from the number i transferred over, but people can only ring me on the number virgin gave me.

The process of transferring number has been completed, i have reset network settings and selected network manually but nothing has worked.

PLEASE HELP

 

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Re: Not receiving call or texts

Hello CourtneyCox10

 

When did this process complete?

 

Can you also confirm your device please?

 

Thanks Joe_F

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CourtneyCox10
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Re: Not receiving call or texts

Hello..

i went into the shop yesterday to fix it as they thought it was something associated with my iPhone, as the process was completed on the 28th August and i have reset everything on my phone and the number on my iPhone was correct. They changed the sim, the person in the shop rang me and it worked! However, i soon got home to find out i still have the problem.

 

I have looked at other forums and came to the conclusion that there may be something wrong with some porting files from my previous service provider? Is this fixable or should i go back to the shop and cancel my pay monthly whilst i can?

 

Thank you for replying.

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