on 07-02-2023 21:54
on 10-02-2023 08:28
Hi Robertjamesgo80! 👋 Welcome to the community! Thank you for posting.
Sorry to hear not all of your devices are showing. Just so we can best offer you support can you please confirm for us;
Thank you for your patience in the meantime! We will do our best to offer further support once we have a little more information about the problem!
All the best. 🌞
on 10-02-2023 08:28
Hi Robertjamesgo80! 👋 Welcome to the community! Thank you for posting.
Sorry to hear not all of your devices are showing. Just so we can best offer you support can you please confirm for us;
Thank you for your patience in the meantime! We will do our best to offer further support once we have a little more information about the problem!
All the best. 🌞
on 10-02-2023 16:36
Hi,
problem started when i combined the booster onto the same network as the hub 3. Before you needed a seperate user id and password to access the booster.
now the app guided me to combine into one network.
since then i can only see devices connected to the hub3 and not the booster.
on 12-02-2023 16:47
Hello robertjamesgo82,
Thankyou for bringing this to our attention.
Sorry the hear the booster is now not visible on the network.
Can you please try a pinhole reset on the Hub.
Look at the back for a reset button, keep that pressed in for 30 seconds, wait for the hub t settle down and see if that fixes it.
Gareth_L