So I have been with virgin for 3 weeks with a 500mb package and at best I only get 200mb with a wired CAT 6 connection.
I have spent numerous hours on the phone trying to resolve and now Virgin think there is a compatibility issue with my network adaptor on my Lenovo PC fitted with a Realtek LAN adaptor 802.11ac PCI-E NIC.
Strangely the download speed fluctuates between 80mb and 200mb but upload stays constant at 37mb.
When doing a speed test on my Samsung note 9 over WiFi i get 280mb!
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.
I dont work for VirginMedia all opinions are my own. 39 years in IT.
Thank you for reaching out with your broadband concerns. I'm really sorry that you're not getting expected speeds.
I've had a look at the backend of your services and the local network, but have been unable to identify anything which would explain this issue. Everything's reporting within spec and all our tools suggest your connection should be fine.
It would help if you're able to run a few more diagnostic tests from your end so we can rule out certain aspects. First of all, I'd just like to check what you're using to test your speeds? We'd usually recommend speedtest.net as they're accurate and impartial.
Could you start by putting your hub into modem mode to see if you get different speed test results? This would establish whether the problem lies on the router side of things.
Could you then put your PC into safe mode and run further tests? This helps to rule out any conflicting settings on your device.
Have tried a different Ethernet cable to rule that out? I'd also check the Ethernet adapter drivers you have installed and see if they are up to date and check the driver release notes for any known issues.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.