No wifi

[Millymolly12]

Hi I had no wifi for 48 hours none on tv as connected wired I reset hub at the back switched off and on etc then yesterday my tv come on for my Netflix etc but no wifi at all it’s finding my wifi ssid used password from under modem and won’t connect at all also says this when my fighter tried to connect off her mobile any help be great can’t get technician out till Monday !!! 

[gary_dexter]

If you’ve got an engineer booked you’ll need to wait until they arrive 

[jbrennand]

You could see if there is a known problem that they have just acknowledged.

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If there is a fault reported on there then the Tech visit will be auto-cancelled until that fault is fixed.

If not all you can do is try calling in and see if there has been a cancellation somewhere that allows them to assign an earlier visit

[Serena_C]

Hi @Millymolly12

Welcome to our Community Help Forum 🙂

Thank you for maing this post regarding your connection, sorry to hear you've been experiencing WiFi issues. I understand this must be frustrating. I have checked our systems and can see you missed the engineer appointment on Monday. How is everything working for you now?

Kind regards,

Serena

[Millymolly12]

Hello I didn’t miss the engineer Monday because the wifi suddenly came back on Sunday after being of 5 days so I went online to canel the appointment and it said I didn’t have one which I found strange 

[Tudor]

VM probably identified an area fault that they then fixed. When an area fault is discovered all technicians visits are cancelled, unfortunately they do not advise you.