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WIFIQUEEN
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No wifi access - Network Log Critical Errors - Hub 3

Hi,

Lost access to the Wifi hub while I was away and have been unable to make any progress getting it back online. Looking at the logs there have been multiple issues. I shall be calling up tomorrow, what is the cause looking at the warnings? Will we need a new box & an engineer?

    Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500000.740256 qam21
21867500000.940256 qam7
31947500000.540256 qam8
42027500000.540256 qam9
52107500000.940256 qam10
62187500000.940256 qam11
7226750000140256 qam12
8234750000140256 qam13
92427500000.740256 qam14
102507500000.740256 qam15
112587500000.940256 qam16
12266750000140256 qam17
132747500000.740256 qam18
142827500000.740256 qam19
152907500000.940256 qam20
163067500000.540256 qam22
173147500000.540256 qam23
183227500000.540256 qam24
194027500001.240256 qam25
204107500001.239256 qam26
214187500001.440256 qam27
224267500001.240256 qam28
234347500001.440256 qam29
244427500001.440256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.370
2Locked40.340
3Locked40.350
4Locked40.930
5Locked40.350
6Locked40.350
7Locked40.340
8Locked40.360
9Locked40.300
10Locked40.940
11Locked40.350
12Locked40.350
13Locked40.300
14Locked40.360
15Locked40.340
16Locked40.360
17Locked40.350
18Locked40.350
19Locked40.300
20Locked40.3110
21Locked40.360
22Locked40.310
23Locked40.340
24Locked40.340

 

Network Log

Time Priority Description

18/06/2019 18:37:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:21:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:21:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:21:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:21:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:21:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:21:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:25:38criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:38:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:38:39Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:38:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:38:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:39:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:46:51criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 03:46:51criticalTFTP Request Retries exceeded, CM unable to register
19/06/2019 03:56:22noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2019 18:05:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Forum Team (Retired) David_Pn
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Re: No wifi access - Network Log Critical Errors - Hub 3

Hello there WIFIQUEEN

 

Welcome to our community forum pages and thank you for posting. 

 

We are sorry to hear that you have been experiencing issues with your WiFi service. We can appreciate that this is frustrating.

 

Has there been any progress with this since your last post at all?

 

Please let us know and we can see what we can do to help. 

 

David_Pn
Forum Team

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