No upload speed

[Donkyle]

Hi,

Woundering if anyone can help me, i have full download speed but my upload speed is intermittent and will be normal one min then dissapper the next. Also when i restart the hub it flashes red and takes ages to come on. Apparantly virgin has no issues on their end ( which is absolute dog toffee because its always their end and they lie). I have restarted 5 times and pressed the reset button twice and nothing seems to work.

[jbrennand]

What Hub model is it?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

See if that reports anything. If not, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Hayley_S]

Hello @Donkyle.

Welcome back to the community page, thank you for posting on here.

I am sorry for the issues that you have been having recently. 

I can see that you were being affected by an area outage originally, but this has now been resolved.

Please can you do a pinhole reset on your Hub for me? Let me know how this goes.

Look forward to your response.