No tv or broadband

[dmberry]

Hi, I have had no tv or broadband since yesterday. Does anyone know what the lights on my router mean? Iv tried resetting and the checks they tell you to do. I have a white flashing light on the router. 

[gary_dexter]

Check the service status page 

[jbrennand · Accepted solution]

As well as trying the “check service,”Area status webpage" as Gary suggests,(link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows - call it in as a fault

[Carley_S]

Hi @dmberry

Welcome to the community!

Sorry to hear you're having connection issues on your TV and Broadband services. How is the service for you now? Did the service status page give a reason for your issues? 

If you are still having issues, can you advise what HUB you have? You can see what the lights mean on different HUB's here. There is a drop down menu underneath the broadband checker about titled "Understanding what the lights mean on the WIFI hub".

Let us know how your services are today. 

[dmberry]

Sorted guys thank you. The wires had a lose connection.