Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Cassierobson
Joining in
265 Views
Message 1 of 4
Flag for a moderator

No service on sim only

Hi all

ive had no service all day on sim only contract. I’ve updated my phone, reset carrier settings etc. Restarted my phone and removed the sim and put back in and not working. 

When I select the network (having taken it off automatic) virgin isn’t even an option on there. I’ve used virgin for some time so not sure why? 

Obviously can’t call them and no chat facility 

0 Kudos
Reply
  • 19.29K
  • 1.68K
  • 4.22K
Very Insightful Person
Very Insightful Person
258 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: No service on sim only

possible the cell tower is down.. could rule that out by travelling a few miles


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 2.12K
  • 155
  • 334
japitts
Problem sorter
253 Views
Message 3 of 4
Flag for a moderator

Re: No service on sim only

You could ask around as to whether anyone else you know who is on EE or any of their various MVNOs has any signal problems.

Or check their online service status page at https://myaccount.ee.co.uk/networkchecker/checkservice

0 Kudos
Reply
  • 2.41K
  • 76
  • 118
Forum Team
Forum Team
176 Views
Message 4 of 4
Flag for a moderator

Re: No service on sim only

Hi Cassierobson,

 

Thank you for your post. I'm sorry to hear this. 

 

Are you still having the issue?

 

^Martin

0 Kudos
Reply