No plug for the power supply to my wall socket

[Stewar66]

Please can someone help me, where can I find a plug to fit to my cable coming out of the virgin fibre wall socket.

I have been sent the router and power supply to my hub5 package. But I have no power to my wall socket

[Client62]

Call the Pre-installation and delivery team on 0800 052 1734

Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post.

Image below of the Virgin Media PSU Plug that connects to the coax.  For into also image of the type of device it is powering in the brown OMNI box.

[Akua_A]

Hi @Stewar66 ,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your self-installation did not come with all the required parts. We apologise for this on behalf of the team. We are however glad to see an appointment has been booked to resolve this. Please let us know how the appointment goes and if you need any further help.

Thanks,