No network and tv

[Mike58]

My broadband and tv are both out, the service status says there is a fault but just sends me around the same loop to check cables and restart.

How do I actual get somebody to help, is there a customer service number that is being answered now or an email address?  Tried the chat several times and no response from any real persons!

[Paulina_Z]

Hi @Mike58,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some ongoing issues with your broadband and TV services!

The best place to check if there are any area issues is on our Service Status page, or by calling our Automated Service Status line on 0800 561 0061.

Are you experiencing no service at all, or having intermittent connection on both TV and broadband? You can run some self-care at home checks on our TV Faults page, as well as our WiFi diagnostic page.

Have you been in touch with our team on 150/ 03454541111 since you posted?

Please keep us updated on how you're getting on and let us know if there's anything else we can help with. 

Thanks! 🙂