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kevintaylor2257
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No mobile network available on the isle of man

My phone will not connect to any mobile service on the Isle of Man.  Only getting wifi service so I can't even call the help line. Any ideas please

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Forum Team
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Re: No mobile network available on the isle of man

Hi Kevintaylor2257, 

Thanks for your post and welcome to our community. 

I'm really sorry you're not getting a network on the Isle of Man, I can appreciate you're keen to get this sorted. 

Have you tried rebooting since being on the Isle of Man? 

Have you used the roaming service before without any issues?

Do you have the SIM tool kit app on your handset? 

If so can you try the following:
 

Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen
 

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

 

Let me know how you get on. 

 

Emma_C - Forum Team
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