on 10-06-2022 17:56
My wifi went off earlier today so I tried unplugging my hub and plugging it back in. Now there are no lights on it at all and finding a way of contacting virgin seems to be impossible!
I work from home so am really dependent on my wifi
on 10-06-2022 19:22
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 13-06-2022 10:46
Hi Jodie77,
Thank you for your post and welcome to our forums 🙂
I am sorry to hear you are having issues with your wifi and hub, I have checked our systems and can see all looks okay, how is it looking for you since your post?
Zoie