cancel
Showing results for 
Search instead for 
Did you mean: 

No lights on hub

Jodie77
Joining in

My wifi went off earlier today so I tried unplugging my hub and plugging it back in. Now there are no lights on it at all and finding a way of contacting virgin seems to be impossible! 
I work from home so am really dependent on my wifi 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Jodie77, 

Thank you for your post and welcome to our forums 🙂
I am sorry to hear you are having issues with your wifi and hub, I have checked our systems and can see all looks okay, how is it looking for you since your post?
Zoie