No internet

[MelissaLindsey]

My WiFi has been flittering on and off for days now. Different lights and symbols keep flashing but a red phone is constant. I have tried rebooting and everything but it stays the same  yet virgin keeps telling me everything is fine 🤬

Any help would be greatly appreciated! Before my hub ends up out of the window 🤦‍♀️🤣

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ashleigh_C]

Hi there @MeliisaLindsey

Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here. 

I am so sorry to hear that you have been facing this issue and a big thank you to @Tudor for their help and advise so far! 

I can see that there are no outages in your area at the moment. Can I ask how things are looking since your last post? 

Thank you.