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No internet

restorativerus
Joining in

on ‎07-04-2022 21:44

Can somebody help me pleesssseee

ive not internet at all today. I’ve reset router. Done all the online tests checked service status and say no faults yet still no internet. Can’t find a contact number to ring from a mobile as my landline hasn’t worked for months. 

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2 REPLIES 2

g0akc
Problem sorter

on ‎07-04-2022 22:13

Check the hub status at 192.168.0.1

ring VM on 0345-454-1111

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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Ayisha_B
Forum Team
Forum Team

on ‎11-04-2022 20:57

Hi @restorativerus,

A warm welcome to our Community Forums and thanks for your post.

I am sorry to hear you've been having some issues with the service.

I have taken a look at our systems and, at the time of writing, can see there are short term downstream signal levels issues which can cause an intermittent connection or partial service due to network impairments. I'll drop you a PM so we can arrange for a technician to come out and check things over. 

Hope to hear from you soon!

Ayisha_B
Forum Team

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