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No internet when waiting for new router

Hey, I've just upgraded from 200mbps to 350mbps, and am waiting for a new router, however at the moment I'm stuck with no internet, but after reading online I saw a post saying that the old router was still usable as normal

What I'm wondering is, is it normal that I have no internet while I'm waiting for my upgrade from superhub 2ac to the 3, or should I be trying to work out what is wrong with my internet?

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Forum Team (Retired) Samantha_L
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Re: No internet when waiting for new router

Hi there Samsterminator,


Thanks for posting on the community.


My apologies you are experiencing loss of broadband connection.


I can certainly take a look into this for you, however I was unable to locate your account. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.


Speak soon

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