on 25-03-2023 16:20
Since receiving the lovely email that tells is our bill will increase by £15 (an increase of 25%) on the £63 we currently pay. We seem to have repeated issues with connectivity.
We were without internet for 4 hours, then the following weekend we had intermittent connectivity from 3pm Friday throughout Saturday and woke on Sunday to TOTAL loss of service (no internet, tv or phone) after back and forth communication as to whether this was an issue with our hub or an area issue a technician was booked as we were told it was just us. This was cancelled via text stating it was an area issue!
Service resumed at approx 3pm on Sunday but was sketchy and surprise, surprise woke up on Monday to no internet again for 2 hours.
The following weekend we had yet another two days of intermittent connection and here we are on the FOURTH weekend - connection lost AGAIN.
Seriously, how do you justify the price increases with or without the bull excuse of profiteering under the guise of “cost of living”.
This service is terrible!
on 25-03-2023 16:45
on 25-03-2023 19:17
See this….?
Yeah, I did all that. Why do you think I said in my post after going back and forth with Virgin.
The thing is the problem remains, there’s an ongoing issue, and whenever you call, text or relay via other messages the reason will change between it’s the router and it’s an area problem.
on 26-03-2023 17:37
on 28-03-2023 18:27
Hi TeeKayDawn,
Thanks for your post and welcome back to the community.
Many apologies for the service issues faced, from checking our service I can't seem to see any readings that would attribute to the problems faced nor is there an area fault.
Are you still facing problems?
Regards,