on 21-07-2021 15:18
Hi
my internet is dropping every day in this weather, it’s really not good when I work from home! Please can someone help?
thanks
on 21-07-2021 15:39
on 23-07-2021 15:25
Hello Nic7926
Thanks for your post
How are things looking as we haven't heard back from you
We are here to help
Gareth_L
on 23-07-2021 17:56
Hi
thanks for your reply! It’s definitely WiFi, the lights go green and start flashing and I’m dropped out of everything from phone and laptop
absolute nightmare at the minute, doesn’t help when the phone signal’s not great too! 🙄
on 23-07-2021 17:57
And sorry it’s a hub 3
on 26-07-2021 08:48
Thanks for your reply Nic7926,
I have managed to locate your account and can see there are no issues that would be causing this, could you set up a BQM graph so we can see and dropouts?
You can set it up here
Zoie
on 26-07-2021 14:12
https://www.thinkbroadband.com/broadband/monitoring/quality/share/62720c9abb3ca011fae863bea96b84a297271245-26-07-2021
on 26-07-2021 14:15
Hi Zoie
I've set up the graph but not showing anything so not sure if I've done it correctly, also it doesn't show the days that the fault happened. Obviously it's cooler now but I did speak to a neighbour and she had the same issues last week.
Many thanks
Nicola
on 26-07-2021 15:54
Hey @Nic7926,
Thanks for setting that up. This will reflect the quality of the connection since the time is has been set up, but will be useful if the connection does continue to drop again.
Our cables are designed to withstand weather conditions, however since this is evident only in hot weather, this may be the omnibox (box outside your home) overheating. Is this on a side of the house that the sun actually reaches directly throughout the day?
Kind regards,
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on 26-07-2021 15:57
Hi Molly
Yes the box is located at the front of the house and is in direct sunlight for most of the day, would explain a lot!
Thanks for your help
Nicola