Virgin Media Community

[davidc123]

Our internet was down all day yesterday and still is today. When we called support yesterday we were told it's going to be down for a week, which seems absurd.

Is anyone from support able to confirm that this is correct? We're in the n16 area

Thanks

[Bobster999]

Join the club.  Mines been nearly two weeks and this forum is being flooded with complaints since the firmware update wrecked it.

[Martin_N]

Hi davidc123,

Thank you for your post. I'm sorry to hear about this. 

Did the team advise if this was an area fault? If so details for this can be found on our service page: virg.in/service? 

^Martin

[davidc123]

No broadband fault appeared on that link. I called again yesterday and was advised that it affected a small area nearby and again was told it could take a week, however it seems ok now

[Martin_N]

I'm glad to hear it is back up and running.

^Martin