Menu
Reply
  • 33
  • 0
  • 0
davidc123
Joining in
314 Views
Message 1 of 5
Flag for a moderator

No internet for a week

Our internet was down all day yesterday and still is today. When we called support yesterday we were told it's going to be down for a week, which seems absurd.

Is anyone from support able to confirm that this is correct? We're in the n16 area

Thanks

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 1
Bobster999
Tuning in
299 Views
Message 2 of 5
Flag for a moderator

Re: No internet for a week

Join the club.  Mines been nearly two weeks and this forum is being flooded with complaints since the firmware update wrecked it.

0 Kudos
Reply
  • 2.53K
  • 81
  • 127
Forum Team
Forum Team
266 Views
Message 3 of 5
Flag for a moderator

Re: No internet for a week

Hi davidc123,

 

Thank you for your post. I'm sorry to hear about this. 

 

Did the team advise if this was an area fault? If so details for this can be found on our service page: virg.in/service

 

^Martin

0 Kudos
Reply
  • 33
  • 0
  • 0
davidc123
Joining in
265 Views
Message 4 of 5
Flag for a moderator

Re: No internet for a week

No broadband fault appeared on that link. I called again yesterday and was advised that it affected a small area nearby and again was told it could take a week, however it seems ok now

0 Kudos
Reply
  • 2.53K
  • 81
  • 127
Forum Team
Forum Team
262 Views
Message 5 of 5
Flag for a moderator

Re: No internet for a week

I'm glad to hear it is back up and running.

 

^Martin

0 Kudos
Reply