No internet, flashing green internet light

[Brettlee712]

Last night the internet went completely at my house. I turned the router on and off again, still nothing. This morning I reset the router and ever since I did the internet light has been flashing green. I've made sure all cables are properly connected but still nothing. Help?

[jbrennand]

Try the “check service,”Area status webpage" (link at top right of this forum)

Then, also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers - or just you.

If nothing shows on there, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection.

[David_Bn]

Good Morning @Brettlee712, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear about the drop in services you've recently experienced.

I've looked into your local area and can see a local area issue, that is estimated to run until 09:00 on Tuesday (14/06/22).

We apologise for any inconvenience or frustration caused, and will do all we can to have this resolved for all effected customers in a timely manner.

Kindest regards,

David_Bn