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No internet at all

ElNombre14
Joining in

on ‎22-08-2022 21:34

Hiya,

Unfortunately, my internet is completely down (wired and wifi).  Hub 4, showing a white light as normal, but can't connect.  Have tried restarting the hub which didn't fix the issue.  I've tried following the troubleshooting guide on the website (via my phone) but I can't even get through that fully - various pages don't load properly so I can't get to the end and actually speak to anyone!

Any help much appreciated!

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3 REPLIES 3

jpeg1
Alessandro Volta

on ‎22-08-2022 21:42

Phone customer service and report the fault. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎23-08-2022 00:48

Hi @ElNombre14 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

on ‎25-08-2022 11:31

Hey ElNombre14, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having some connection issues.

I would like to send you a PM, so we can discuss this and run some furthers tests for you.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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