on 28-12-2021 22:38
Hello, when my virgin media was first installed a couple of months ago we found that there was little/no connection in the bedroom. I contacted the help desk and they said I would receive a call back to sort. I never received a call and as the whole installation process had been so exhausting I gave up. Now feel the need to try again. I think a ‘pod’ or something is required. I’ve tried running the virginconnect app to check for black spots but it doesn’t work. Any tips please?
on 29-12-2021 00:59
on 29-12-2021 10:41
Thanks John. I was hoping virgin would just sort it out but maybe that was naive! Will try your suggestions 😊
on 29-12-2021 10:59
@sandraholds wrote:Thanks John. I was hoping virgin would just sort it out but maybe that was naive! Will try your suggestions 😊
Ultimately, Virgin supply a broadband connection.
Wireless coverage depends on a whole multitude of factors within your home, which VM have no direct control over.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 29-12-2021 15:25
I thought the engineer was supposed to check everything worked ok when he installed and suggest fixes if there were problems?
on 29-12-2021 15:44
@sandraholds wrote:I thought the engineer was supposed to check everything worked ok when he installed and suggest fixes if there were problems?
They check everything is working to the hub.
Getting things optimised internally is down to the customer
on 31-12-2021 15:57
Hi sandraholds,
Thanks for posting and sorry to hear you're experiencing some connection issues.
I've been able to locate your account using your forum details and can see a couple of levels out of sync on your hub. It's been some time since the hub was last rebooted, can you please do this and let me know if there is any improvements?
Alex_Rm