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No connection but wifi on

Internet was working fine until this afternoon and then just went completely, all cables are connected but I just get the following lights

When I check my router I get 

20200720_224318.jpg

Tried a reset and always leaving it off for a while and turning it back on but no luck. 😕

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Re: No connection but wifi on

Have you checked your account for a service status?

There could be an outage in your area.

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Re: No connection but wifi on

Yer it says all is fine but it has said that before when there was an outage 😕

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Re: No connection but wifi on

Hi philb81,

You could try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Your picture hasn't been approved yet so we can't see which lights you are referring to or what they are doing.

This page shows the lights and what they indicate virgin-media-what-do-the-lights-on-your-hub-mean 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: No connection but wifi on

The lights I have got are, Green power light is flashing and WiFi light is green. Still the same this morning, all cables are connected as normal. Been through all the trouble shooting 😒

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Re: No connection but wifi on

Update : Service Status now reporting an issue fix by 4pm so we shall see if that sorts it 🤞

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