No confirmation email

[mandaru]

Hello, I signed up for an internet package on the 30th December. I haven’t received any confirmation of this apart from an email with pre contract documents which I read. 
On the email it says the router is due to be delivered on the 3rd January 2023, but I’ve heard nothing and don’t even know where I’m up to.
Please could someone help with this?
Thank you. 

[VM-Jon · Accepted solution]

Hi @mandaru 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon