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Cmorris
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No broadband today

Is there an issue with the broadband service in Bicester today? Anson way specifically. We have had no internet  connection all day, but service status claims there is no problem...

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Tudor
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Re: No broadband today

Phone customer services and find out why. Service status only reports issues when 1000’s of users are affected. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Message 3 of 7
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Re: No broadband today

Hi Cmorris,

Thanks for your first post and welcome to our forums page.

Very sorry to hear you have had issues with your internet connection. How are things since your post?

If you are still having trouble with this, please let us know and we will be more than happy to help.

Thanks

Lindsey_C

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Cmorris
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Message 4 of 7
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Re: No broadband today

Hi, broadband is down again, four hours so far. Wife is planning to work from home tomorrow. Do we need to get someone out to check this issue as it's happening regularly now?

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Forum Team
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Re: No broadband today

Hi Cmorris, 

Really sorry about the downtime on Sunday and that we've only just come across your post. 

Did this get sorted for you?

Please let us know if you're still having an issue. 

Thanks. 

Emma_C - Forum Team
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Cmorris
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Re: No broadband today

Hi, 

Thanks for getting back to me. Had an engineer out yesterday, he seems to have fixed the problem.

Thank you.

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Message 7 of 7
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Re: No broadband today

Great stuff, let us know if you need anything else 🙂 

Emma_C - Forum Team
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