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McTesty
Tuning in
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No broadband are 20 - M27

No Service since yesterday in area 20 (M27 area). What's the issue and why will take until until this afternoon to fix? Service constantly dropping out last few weeks.

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DaveM
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Re: No broadband are 20 - M27

If you want any more information on this you'll have to phone them. Forum staff can take a week to reply.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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jbrennand
Alessandro Volta
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Re: No broadband are 20 - M27

M20 is fine - so its probably a local fault not an Area one.  Do as Dave suggests if you want quick updates


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Moderator (Retired) Ty_S
Moderator (Retired)
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Re: No broadband are 20 - M27

Hi McTesty

I'm really sorry to hear that you've been experiencing intermittent connection. 

I've run some checks on your modem/network segment and there was a fault ticket open for SNR issues ( F006699466) which can cause the connection to drop out at times. It's been resolved now but if you experience any further issues please let us know.

Kind regards,
 


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