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Kelmondo1234567
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Message 1 of 12
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No broadband again and again and again

Why is it taking weeks to fix broadband issues my broadband works then does not then works again then does not worked for last 8 days thought yeah al fixed now gone off again it’s like the sun turns up works when it feels like it 

been told it’s complex issue and they are working on it just fix it once for all. So fed up going have leave sorry guys fed up now

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legacy1
Alessandro Volta
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Message 2 of 12
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Re: No broadband again and again and again

Are they sure its not your hub thats the problems?

Can you post your downstream and upstream from the hub.
http://192.168.100.1/RouterStatus.html

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Kelmondo1234567
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Message 3 of 12
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Re: No broadband again and again and again

I had put my details ie phone number area and it’s was a automated answer saying it was a complicated issue and they were trying to fix issues in this area nd are sorry for continued interruptions to internet

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Kelmondo1234567
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Message 4 of 12
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Re: No broadband again and again and again

Yep my broadband going off most nights now I’ve tried contact virgin and make a complaint and had automated response saying it’s a technical issue but been going on for weeks and getting worse this is really a poor service I’m getting for the money I pay I knew I should of never left British telecom , I hope someone can help me to get this fault fixed I’ve been patient guys 6 weeks now 

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Moderator
Moderator
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Message 5 of 12
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Re: No broadband again and again and again

Hi Kelmondo1234567,

Very sorry to hear this has been ongoing for you. 

I'm sure the team are doing everything they can to get this issue resolved as soon as possible.

Have you been given en estimated fix time for this?

Thanks

Lindsey_C

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Kelmondo1234567
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Message 6 of 12
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Re: No broadband again and again and again

No they just said it’s complicated issue but it’s not complicated take my money 


@Lindsey_C wrote:

Hi Kelmondo1234567,

Very sorry to hear this has been ongoing for you. 

I'm sure the team are doing everything they can to get this issue resolved as soon as possible.

Have you been given en estimated fix time for this?

Thanks

Lindsey_C


 

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Forum Team
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Message 7 of 12
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Re: No broadband again and again and again

Hi Kelmondo1234567,

 

Thank you for coming back to us.

 

I am sorry to hear that it is taking longer to fix the fault. some faults do take a bit longer depending on the complexity of the issue, sometimes we may have to wait for permissions from the local council to carry out any repair work.

 

I do appreciate the frustration in this.

 

Kind regards

 

Paul.

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Kelmondo1234567
On our wavelength
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Message 8 of 12
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Re: No broadband again and again and again

Thankyou paul they are sending me new router out I hope this will fix the problem sorry if I’ve been critical I just get annoyed so sorry guys I know you all try to help just frustration that’s all 

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Forum Team
Forum Team
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Message 9 of 12
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Re: No broadband again and again and again

Hi Kelmondo1234567.

 

That's not a problem, I appreciate it is very frustrating, we only realise how important the internet is when it's down.

 

I hope the new router resolves this once and for all.

 

Kind regards

 

Paul.

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Kelmondo1234567
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Message 10 of 12
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Re: No broadband again and again and again

Thankyou paul I’m becoming to reliant as we all are on internet , even  my alarm is connected to it so when it goes down my alarm sounds warning beeps every 10seconds 

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