on 06-08-2022 17:16
on 09-08-2022 09:43
Hey IDS67, thank you for reaching out and I am sorry to hear about your phone line and WIFI not working.
I have taken a look at our side and I can see there an outage in the area which is due to end later today at 18:30.
I can also see you have spoke to the team recently who advised.
Please do keep us updated on this. Thanks
Matt - Forum Team
New around here?
on 06-08-2022 17:42
Then you say WIFI do you mean your internet connect? If it's your WIFI then as a temp solution connect to the hub with some Ethernet cables as a short term solution.
on 06-08-2022 17:46
Yes no Broadband or Internet the router just flashing green.
Search just says problems in the area but 3 days is getting a bit much now
on 06-08-2022 17:53
Have you tried turning the hub off wait 30s then on again or even resetting the hub? I presume you have a hub 3?
https://howtosguru.com/what-do-green-arrows-mean-on-virgin-router/
on 06-08-2022 17:55
Yes many times !! .
on 06-08-2022 18:32
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.
on 06-08-2022 18:42
My Landline is dead as well
on 09-08-2022 09:43
Hey IDS67, thank you for reaching out and I am sorry to hear about your phone line and WIFI not working.
I have taken a look at our side and I can see there an outage in the area which is due to end later today at 18:30.
I can also see you have spoke to the team recently who advised.
Please do keep us updated on this. Thanks
Matt - Forum Team
New around here?