on 18-09-2021 12:25
Every day I'm having to reboot the wifi, at least once. I'm now stood right next to router, have done a blackspot scan and recieved an excellent, thumbs up result...yet no actual wifi is being received. I'm using my mobile phone service. SO sick of this, especially as it costs so much. We have a booster, the router is high up, in the best possible place etc etc. It's just terrible 🤬
on 18-09-2021 14:23
on 18-09-2021 22:15
Thanks John, it's only on WiFi, ethernet is fine. And a hub 3 that does various things, sometimes just the white on light, showing all is well (it's not!) and sometimes it's flashing green with green flashing arrows. We had a technician come out, he did something outside and said we shouldn't have any more problems but...
on 19-09-2021 14:38
on 21-09-2021 15:04
Hi faekaruna,
Thank you for posting on the Community Forums!
I'm so sorry to hear you've been suffering from ongoing issues with your broadband service. @jbrennand is absolutely right - if the base light on your hub is changing to green, this would indicate that the hub has lost an internet connection so technically your wired connections would be affected, as well as your wireless ones.
I'm going to pop you over a PM now so I can take some details and look at the back end of your services for you to see if there are any issues. Please do look out for my message over at the purple envelope.
Kind regards
Beth