I have been happily using Super Hub 3 for quite some time now. Yesterday the WiFi connection kept dropping out. I did a reboot which didn’t solve the issue. My iPad & iPhone look as if they are connected but when I log on to the internet it drops out straight away. I ha a very tense conversation with someone who promised to phone back but didn’t. This afternoon I phoned again as I’ve rebooted again to no avail & now have a flashing green WiFi light too. After a very long “discussion “ when I was told that there was no fault so no engineer could be authorised I felt I had to suggest I would terminate the contract as I’m paying for a facility that I’m not getting. At which point I was offered a new hub to be delivered and fitted by myself. I thought I was paying for unlimited call-outs. I sincerely hope I have less trouble fitting it than a neighbour of mine. I also felt that I was being told it was my fault but no alterations to equipment or position of equipment have been made & it’s worked perfectly since it was first installed. I’m not a happy bunny. Any other suggestions anyone?
Try a pinhole reset to factory settings. Push the pin in to its stop point and hold for a "timed" 40 seconds do NOT restart the router after that. Then go into the Hub3 settings (go to http://192.168.0.1 or http://192.168.100.1 in your web browser) and in the settings - "smart wifi" disable the "channel optimisation". Then, in advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's. Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx2 & xxxxx5) use the same password if you like, Then, save settings and restart Hub. Your 2 wifi networks will now be clearly separated and you can then select the network you want to connect to, individually on each device from their "available networks" lists. 5 GHz is usually better and subject to less interference than the 2.4 one - although this one has the better "range" and some older/cheaper devices can only use this one.
See if that helps sort the problem.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your answer. Will I be able to access the internet after factory reset or will I have to use my iPhone data allowance in order to do it? Sorry to sound a bit thick but I need to be sure before I actually start the process. Can you change the settings without doing a factory reset?And any idea why it would suddenly start misbehaving?
I’m really sorry to hear of the issues you have been experiencing with your WiFi connection.
I've run a few checks on your connection and everything looks ok with your modem. There are also no local area faults reported.
How are things looking with your broadband connection now?
I have managed to get a connection by following advice from someone on the forum. In some rooms it’s quite slow & the green WiFi light is constantly flashing. I’ve had to separate out the 2G & 5G settings so I log on to whichever is better. I have a replacement Hub3 on its way to me & it will arrive on Friday. Hopefully I will be able to install it myself after which I’m hoping the situation will be back to normal. I can’t understand why it suddenly went haywire as it’s been brilliant for months!!! Anyway fingers crossed. I’m away till Thursday so will try & do the installation as soon as I receive the new hub on Friday.