No WiFi at all

[Lou23]

Hi All, 

i am so fed up, for months now Virgin has been dropping in an out, but the last 2 or 3 days have been dire.. i have no WiFi at all. 

i cannot get my main work PC on line, our virgin number doesn't even show up in the list of networks. 

I have tried, switching on and off.. and looked at settings, still nothing. it is sitting with an amber light on, that is it. we are supposed to be leaving at the end of september, but i still have paid for the service up till then,  the post code is EN8

[jbrennand]

First, have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

Secondly, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it and what are the various Hub lights showing/doing when this happens? Ais the base power light flashing?

[David_Bn]

Thanks for your post on our Community Forums @Lou23, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing on Wi-Fi

Are you able to provide any answers to the questions posted by @jbrennand?

Just to add to this, do you have Wi-Fi issues in the same room as the hub or are you experiencing issues in rooms away from the hub? 

Do you have any Wi-Fi boosters/pods/extenders installed in your property?

Kindest regards,

David_Bn