on 09-08-2022 16:25
Hi VM team,
We moved today to our new house. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. I ve got a green light flashing from our HUB. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". The VM's cable for the wall is also male, Hahaha... Could you please help before my wife kills me.
Thanks in advance,
Kosta
Answered! Go to Answer
on 09-08-2022 16:32
on 09-08-2022 16:32
on 09-08-2022 16:35
on 09-08-2022 16:44
Underneath you will find attached all sockets and cables.
on 09-08-2022 17:10
on 09-08-2022 17:47
I’d guess the two black cables are satellite (eg Sky) - can you see where they go? Is there a dish fitted?
on 09-08-2022 18:45
Picture 4 is a BT ONT, which means you are in a BT FTTP area. I would stongly suggest you ditch virgin and go with another ISP who uses BT cabling (such as EE) your wife will thank you in the long run.
on 09-08-2022 22:02
@That_E90_Guy wrote:Picture 4 is a BT ONT, which means you are in a BT FTTP area. I would stongly suggest you ditch virgin and go with another ISP who uses BT cabling (such as EE) your wife will thank you in the long run.
If the OP doesn’t take VM services to the new home and they’re available they’ll hold him to term on his existing contract, however long that is - whether that’s worth it it’s up to him.
As already advised, establish again if VM services are available and go from there - may need a technician to do the install if it turns out cables aren’t actually present….
on 09-08-2022 22:19
Both black cables are leading to a satellite plate. I cannot leave VM cause I ve got a 2 years contract with them..tomorrow I m going to call them to sort this out..
on 10-08-2022 06:53
@kosta85 wrote:Both black cables are leading to a satellite plate. I cannot leave VM cause I ve got a 2 years contract with them..tomorrow I m going to call them to sort this out..
That’s what I expected - as in my previous post.
If it turns out there’s no VM available at the new house they should waive the penalty charge - you would need to provide evidence like utility bill, rent agreement, sale documents etc.
On the other hand there’s probably ‘just’ a mix up of where the cables are that VM can resolve.