No TV or Broadband in Area 21 (SE21)

[Nova1989]

This afternoon I’ve lost all tv and broadband services? I’ve been on the phone for over an hour and still on hold.

Is there a known outage as the app is useless.

Thanks.

[japitts]

You can check for "loss-of-service" type issues using the automated status line.

0800 5610061 usually lists any faults down to street/postcode-level.

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Nova1989,

Sorry to hear that you have been having service issues. Have you been able to get help since your post? We can also check if there is a fault in the area, test the line, replace your equipment or book visits for you online, from the online diagnostic tool here: virg.in/service  

I've done a check from here and was not able to identify any outages. Let us know if you need any further help.

Cheers,

Corey C