No Ranging Response received - hub 3

[bhaskarsamani]

19/07/2021 18:29:30

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Because of that, all connections, including my computer witch is not connected by WIFI, stop working, i have no idea why it happened again after virgin media came and had a look and i through they sorted it out  

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	3.5	36	256 qam	24
2	203000000	4	35	256 qam	9
3	211000000	3.9	35	256 qam	10
4	219000000	3.5	35	256 qam	11
5	227000000	2.7	35	256 qam	12
6	235000000	2	35	256 qam	13
7	243000000	2.5	35	256 qam	14
8	251000000	3	35	256 qam	15
9	259000000	3.2	35	256 qam	16
10	267000000	3.4	35	256 qam	17
11	275000000	3.2	36	256 qam	18
12	283000000	2.7	36	256 qam	19
13	291000000	2.7	36	256 qam	20
14	299000000	3.2	36	256 qam	21
15	307000000	3.2	36	256 qam	22
16	315000000	3	36	256 qam	23
17	331000000	3.5	36	256 qam	25
18	371000000	3.2	36	256 qam	26
19	379000000	3.2	36	256 qam	27
20	387000000	3.5	36	256 qam	28
21	395000000	3.5	36	256 qam	29
22	403000000	3.2	36	256 qam	30
23	411000000	3.2	36	256 qam	31
24	419000000	3.2	36	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	8	0
2	Locked	35.5	65	0
3	Locked	35.5	53	0
4	Locked	35.5	44	0
5	Locked	35	126	0
6	Locked	35	92	0
7	Locked	35	102	0
8	Locked	35.5	21	0
9	Locked	35.7	16	0
10	Locked	35.7	9	0
11	Locked	36.3	8	0
12	Locked	36.3	0	0
13	Locked	36.3	9	0
14	Locked	36.3	13	0
15	Locked	36.3	18	0
16	Locked	36.3	18	0
17	Locked	36.6	1	0
18	Locked	36.6	1	0
19	Locked	36.6	6	0
20	Locked	36.3	5	0
21	Locked	36.3	6	0
22	Locked	36.6	7	0
23	Locked	36.6	6	0
24	Locked	36.6	10	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	38.8	5120	64 qam	1
2	32600000	38	5120	64 qam	3
3	39400000	38.3	5120	64 qam	2
4	25800000	38.3	5120	64 qam	4

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[bhaskarsamani]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ba586c478a32cf10bbad455b9c7c6f1841...

[lotharmat]

Stats look fine - power levels and SNR within range.

How often are these disconnects happening?

I can't see anything in the stats that would indicate a problem - but that doesn't mean there isn't! VM would need to take a closer look!

[bhaskarsamani]

I use my connection for online gaming, even if its once every 3 days, I don't want to worry about me all of a sudden losing connection to my online gaming

This isn't a Wi-Fi problem, it knocks our all of my connections when it happens. Even the computer witch isn't connected by WiFi

[bhaskarsamani]

Time Priority Description

19/07/2021 18:29:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 13:02:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 08:59:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 09:56:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 01:02:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 20:16:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 13:02:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 09:42:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 08:23:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 01:34:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 16:41:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:08:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 14:14:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 16:55:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:7	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 11:12:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[bhaskarsamani]

just called virgin media, good news i spoke to someone in the UK, someone from virgin is coming Thursday morning to look at it again 

[lotharmat]

Brilliant - Keep us posted!

[bhaskarsamani]

i did manage yesterday on myvirgin media to change the appointment to today, they came, he changed some settings, changed the galvanic isolator
i hope it doesn't happen again 

[Zach_R]

Hi @bhaskarsamani,

I am really sorry to hear that you've been facing these connection issues lately, but I'm glad to hear that we've been able to get an engineer out to resolve these issues for you.

If you have any further queries or concerns in the future, please don't hesitate to reach out.

Thanks,