on 19-07-2021 20:31
19/07/2021 18:29:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Because of that, all connections, including my computer witch is not connected by WIFI, stop working, i have no idea why it happened again after virgin media came and had a look and i through they sorted it out
1 | 323000000 | 3.5 | 36 | 256 qam | 24 |
2 | 203000000 | 4 | 35 | 256 qam | 9 |
3 | 211000000 | 3.9 | 35 | 256 qam | 10 |
4 | 219000000 | 3.5 | 35 | 256 qam | 11 |
5 | 227000000 | 2.7 | 35 | 256 qam | 12 |
6 | 235000000 | 2 | 35 | 256 qam | 13 |
7 | 243000000 | 2.5 | 35 | 256 qam | 14 |
8 | 251000000 | 3 | 35 | 256 qam | 15 |
9 | 259000000 | 3.2 | 35 | 256 qam | 16 |
10 | 267000000 | 3.4 | 35 | 256 qam | 17 |
11 | 275000000 | 3.2 | 36 | 256 qam | 18 |
12 | 283000000 | 2.7 | 36 | 256 qam | 19 |
13 | 291000000 | 2.7 | 36 | 256 qam | 20 |
14 | 299000000 | 3.2 | 36 | 256 qam | 21 |
15 | 307000000 | 3.2 | 36 | 256 qam | 22 |
16 | 315000000 | 3 | 36 | 256 qam | 23 |
17 | 331000000 | 3.5 | 36 | 256 qam | 25 |
18 | 371000000 | 3.2 | 36 | 256 qam | 26 |
19 | 379000000 | 3.2 | 36 | 256 qam | 27 |
20 | 387000000 | 3.5 | 36 | 256 qam | 28 |
21 | 395000000 | 3.5 | 36 | 256 qam | 29 |
22 | 403000000 | 3.2 | 36 | 256 qam | 30 |
23 | 411000000 | 3.2 | 36 | 256 qam | 31 |
24 | 419000000 | 3.2 | 36 | 256 qam | 32 |
1 | Locked | 36.3 | 8 | 0 |
2 | Locked | 35.5 | 65 | 0 |
3 | Locked | 35.5 | 53 | 0 |
4 | Locked | 35.5 | 44 | 0 |
5 | Locked | 35 | 126 | 0 |
6 | Locked | 35 | 92 | 0 |
7 | Locked | 35 | 102 | 0 |
8 | Locked | 35.5 | 21 | 0 |
9 | Locked | 35.7 | 16 | 0 |
10 | Locked | 35.7 | 9 | 0 |
11 | Locked | 36.3 | 8 | 0 |
12 | Locked | 36.3 | 0 | 0 |
13 | Locked | 36.3 | 9 | 0 |
14 | Locked | 36.3 | 13 | 0 |
15 | Locked | 36.3 | 18 | 0 |
16 | Locked | 36.3 | 18 | 0 |
17 | Locked | 36.6 | 1 | 0 |
18 | Locked | 36.6 | 1 | 0 |
19 | Locked | 36.6 | 6 | 0 |
20 | Locked | 36.3 | 5 | 0 |
21 | Locked | 36.3 | 6 | 0 |
22 | Locked | 36.6 | 7 | 0 |
23 | Locked | 36.6 | 6 | 0 |
24 | Locked | 36.6 | 10 | 0 |
1 | 46200000 | 38.8 | 5120 | 64 qam | 1 |
2 | 32600000 | 38 | 5120 | 64 qam | 3 |
3 | 39400000 | 38.3 | 5120 | 64 qam | 2 |
4 | 25800000 | 38.3 | 5120 | 64 qam | 4 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 19-07-2021 21:24
on 20-07-2021 07:20
on 20-07-2021 09:09
I use my connection for online gaming, even if its once every 3 days, I don't want to worry about me all of a sudden losing connection to my online gaming
This isn't a Wi-Fi problem, it knocks our all of my connections when it happens. Even the computer witch isn't connected by WiFi
on 20-07-2021 14:45
Time Priority Description
19/07/2021 18:29:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 13:02:49 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 08:59:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 09:56:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 01:02:49 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 20:16:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/07/2021 13:02:49 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 09:42:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 08:23:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 01:34:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 16:41:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 10:08:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/06/2021 14:14:17 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 16:55:26 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 11:12:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 11:12:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 11:12:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 11:12:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 11:12:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 11:12:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 20-07-2021 15:12
just called virgin media, good news i spoke to someone in the UK, someone from virgin is coming Thursday morning to look at it again
on 20-07-2021 15:29
on 21-07-2021 17:18
i did manage yesterday on myvirgin media to change the appointment to today, they came, he changed some settings, changed the galvanic isolator
i hope it doesn't happen again
on 22-07-2021 10:24
Hi @bhaskarsamani,
I am really sorry to hear that you've been facing these connection issues lately, but I'm glad to hear that we've been able to get an engineer out to resolve these issues for you.
If you have any further queries or concerns in the future, please don't hesitate to reach out.
Thanks,