I'm losing whats left of my hair over thisevery time i contact virgin they say they see nothing wrong , i don't understand as i can check the logs and clearly see the mac address of the cable connection not being able to communicate with the next hop - Don't they check logs remotely ? I agree with a similar thread I read previously that there is probably a physical connection issue to the street distribution box or switch creating noise.
How do I check my downstream levels on the router ?
when this occurs , which is everyday (many times sometimes no re-connection for over 2 hours) all the connections fail Ethernet and wifi the router disconnects and goes into reboot or tries to re-establish connection .
I have disconnected all my Ethernet connections to test any external interference sending the router into a mental state , but it still does it with out any Ethernet connected and as mentioned above the complaints in the log are associated with my router talking to the outside world as i do not recognize the second mac address in the log.
To post up your Hub/network connection - details .....
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
It looks like My next door neighbour got virgin on the case and rectified a component or switch from the street box by the sounds of it , but I still have errors from earlier that can be viewed , if you didn't mind would you know how to read the upstream / downstream information regarding signal strength so that I can check in the future