14-07-2021 17:09 - edited 14-07-2021 17:13
We’ve recently just had our router installed but we’re getting what we expected.
Our Internet shows up as connectable but when we connect a device, the internet disappears. We also have an access denied message on the router (19.168.0.1) on the control panel.
It doesn’t matter what device I use on the router, nothing seems to stay connected. It always disconnects.
Devices we’ve tried to connect are:
Playstation 5, Xbox Series X, laptop, Smart TVs, Nintendo Switch & Apple iPhones.
Things we’ve tried:
Answered! Go to Answer
on 16-07-2021 18:55
The mechanic that had set up the hub/internet had damaged the widening in the white box.
A new mechanic came and repaired it.
it solved the problem.
on 14-07-2021 17:49
on 14-07-2021 19:22
Sadly it didn’t work. I ended up speaking on the VirginMedia live chat and will be having a mechanic sent out for Friday. Thanks for assisting in trying to solve this issue. It’s appreciated.
on 15-07-2021 07:24
on 16-07-2021 17:21
Hi @Mishmosh1,
Welcome to our Community Forum! Thank you for your first post and I'm sorry to hear that you're experiencing some ongoing issues.
I'm glad to hear that you were able to get in touch with the team! Please keep us update don how your visit goes so we can help further if needed.
Thanks! 🙂
on 16-07-2021 18:55
The mechanic that had set up the hub/internet had damaged the widening in the white box.
A new mechanic came and repaired it.
it solved the problem.
on 17-07-2021 12:33
Glad to hear that this has been resolved for you @Mishmosh1
If you do run into any issues going forward then do let us know.
Kind regards,
Zak_M